{"id":21084,"date":"2026-06-29T06:28:06","date_gmt":"2026-06-29T06:28:06","guid":{"rendered":"https:\/\/www.italfence.com\/fr\/?page_id=21084"},"modified":"2026-09-24T15:27:29","modified_gmt":"2026-09-24T15:27:29","slug":"demande-retractation-retour","status":"publish","type":"page","link":"https:\/\/www.italfence.com\/fr\/demande-retractation-retour\/","title":{"rendered":"Demande de r\u00e9tractation et retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21084\" class=\"elementor elementor-21084\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-4dd83fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4dd83fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-536e45a\" data-id=\"536e45a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d7b0a4 elementor-widget elementor-widget-html\" data-id=\"4d7b0a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ITALFENCE | Recesso e resi (It) | Aggiornamento 15\/09\/2026. 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.container:has(.iflegal),.main-page-wrapper .wd-container:has(.iflegal),.main-page-wrapper .content-layout-wrapper:has(.iflegal),.main-page-wrapper .site-content:has(.iflegal),.main-page-wrapper .content-area:has(.iflegal),.main-page-wrapper .entry-content:has(.iflegal){width:100%!important;max-width:none!important;flex-basis:100%!important;padding:0!important;margin:0!important;gap:0!important;--wd-container-w:100%;--wd-col-lg:12;--wd-col-md:12;--wd-col-sm:12}.main-page-wrapper .row:has(.iflegal){margin-left:0!important;margin-right:0!important}\nmain:has(.iflegal),.main-page-wrapper:has(.iflegal),.site-content:has(.iflegal),.entry-content:has(.iflegal),article:has(.iflegal),.elementor:has(.iflegal){margin-bottom:0!important;padding-bottom:0!important}\n.elementor-widget-html:has(.iflegal){--kit-widget-spacing:0px;margin-bottom:0!important}\n.entry-content:has(.iflegal)>p:last-child:empty{display:none}\nbody:has(.iflegal) .footer-container{margin-top:0!important;padding-top:0!important}\nbody:has(.iflegal) .wd-prefooter{padding-bottom:0!important;margin-bottom:0!important}\n\n.iflegal-online{padding:22px 0;border-top:1px solid #11413126;margin-bottom:26px!important;font-size:14px!important;color:#52665a!important;max-width:900px;line-height:1.75}.iflegal-online a{text-decoration:none!important;font-weight:600;color:#114131}.iflegal-online a:hover{color:#739c53}.iflegal-phone .iflegal-card-bottom{flex-wrap:wrap}.iflegal-phone .iflegal-card-bottom>span{font-size:12px}\n<\/style><div class=\"iflegal\"><section class=\"lg-hero\"><div class=\"lg-wrap\"><p class=\"lg-over\">Italfence \/ Informations<\/p><h1>R\u00e9tractation<br><span>et retours.<\/span><\/h1><p class=\"lg-lead\">Une notification par email, les instructions de retour et vos droits.<\/p><div class=\"lg-meta\"><span>Italfence Srl \u00b7 N\u00b0 TVA \/ code fiscal 04167490137 \u00b7 REA LC-424688<\/span><\/div><\/div><\/section><div class=\"lg-wrap lg-layout\"><details class=\"lg-index\" open><summary>Sur cette page<\/summary><nav aria-label=\"Sommaire de la page\"><a href=\"#lg-richiesta-recesso-reso-1\">Le droit de r\u00e9tractation<\/a><a href=\"#lg-richiesta-recesso-reso-2\">Nous \u00e9crire par email<\/a><a href=\"#lg-richiesta-recesso-reso-3\">Retour et enl\u00e8vement<\/a><a href=\"#lg-richiesta-recesso-reso-4\">D\u00e9lais et modalit\u00e9s du remboursement<\/a><a href=\"#lg-richiesta-recesso-reso-5\">Produits d\u00e9fectueux ou non conformes<\/a><\/nav><\/details><div class=\"lg-body\"><section class=\"lg-section\" id=\"lg-richiesta-recesso-reso-1\"><h2>01. Le droit de r\u00e9tractation.<\/h2><p>Si vous achetez en tant que consommateur, vous pouvez vous r\u00e9tracter dans un d\u00e9lai de <strong>14 jours calendaires \u00e0 compter de la livraison<\/strong>, sans donner de motif. Il suffit d\u2019envoyer dans ce d\u00e9lai une d\u00e9claration explicite de votre d\u00e9cision.<\/p><p>Si une m\u00eame commande est livr\u00e9e en plusieurs fois, le d\u00e9lai court \u00e0 compter de la livraison du dernier bien, lot ou \u00e9l\u00e9ment. Le droit de r\u00e9tractation pr\u00e9vu par le Code italien de la consommation ne s\u2019applique pas aux achats effectu\u00e9s \u00e0 des fins professionnelles.<\/p><\/section><section class=\"lg-section\" id=\"lg-richiesta-recesso-reso-2\"><h2>02. Nous \u00e9crire par email.<\/h2><p>Envoyez votre notification \u00e0 <a href=\"mailto:info@italfence.com\">info@italfence.com<\/a>. Vous pouvez utiliser le bouton pour ouvrir un email \u00e0 compl\u00e9ter ou r\u00e9diger librement votre message. Indiquez les informations permettant de vous identifier et de retrouver l\u2019achat ; le num\u00e9ro de commande facilite cette recherche.<\/p><a class=\"lg-button\" href=\"mailto:info@italfence.com?subject=Notification%20de%20r%C3%A9tractation&amp;body=Je%20vous%20notifie%20par%20la%20pr%C3%A9sente%20ma%20r%C3%A9tractation%20du%20contrat%20portant%20sur%20l%E2%80%99achat%20des%20biens%20suivants%20%3A%20%5Bproduits%5D.%0ANum%C3%A9ro%20de%20commande%2C%20si%20disponible%20%3A%20%5Bnum%C3%A9ro%5D%0ACommand%C3%A9%20le%20%3A%20%5Bdate%5D%20\/%20Re%C3%A7u%20le%20%3A%20%5Bdate%5D%0ANom%20et%20pr%C3%A9nom%20%3A%20%5Bnom%5D%0AAdresse%20%3A%20%5Badresse%5D%0AEmail%20%3A%20%5Bemail%5D%0ADate%20%3A%20%5Bdate%5D\">Pr\u00e9parer l\u2019email de r\u00e9tractation<svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3 21 21 3M10 3h11v11\"\/><\/svg><\/a><p>Le texte pr\u00e9rempli est facultatif. Aucun motif, aucune photo ni confirmation par courrier recommand\u00e9 ne sont exig\u00e9s. Le bouton ouvre votre application email : v\u00e9rifiez puis envoyez le message pour transmettre votre notification. Conservez-en une copie.<\/p><\/section><section class=\"lg-section\" id=\"lg-richiesta-recesso-reso-3\"><h2>03. Retour et enl\u00e8vement.<\/h2><p>\u00c9crivez-nous pour recevoir les instructions logistiques li\u00e9es \u00e0 votre fourniture. Nous pouvons aussi organiser l\u2019enl\u00e8vement des marchandises, en convenant des modalit\u00e9s et du co\u00fbt avant la r\u00e9servation.<\/p><p>Vous devez exp\u00e9dier ou remettre les biens dans les <strong>14 jours suivant la notification de r\u00e9tractation<\/strong>, sauf si Italfence a propos\u00e9 de les r\u00e9cup\u00e9rer directement. Il suffit d\u2019exp\u00e9dier dans ce d\u00e9lai. Les instructions logistiques ne constituent pas une autorisation n\u00e9cessaire \u00e0 l\u2019exercice du droit.<\/p><div class=\"lg-box\"><p><strong>Retour pour changement d\u2019avis :<\/strong> les frais directs de retour sont \u00e0 la charge du client s\u2019ils ont \u00e9t\u00e9 correctement communiqu\u00e9s avant l\u2019achat. L\u2019enl\u00e8vement organis\u00e9 par Italfence n\u2019est pas automatiquement gratuit.<\/p><\/div><p>Prot\u00e9gez correctement les marchandises pour le transport. L\u2019emballage d\u2019origine est conseill\u00e9, mais ne conditionne pas l\u2019exercice du droit de r\u00e9tractation. Vous ne r\u00e9pondez que de l\u2019\u00e9ventuelle d\u00e9pr\u00e9ciation r\u00e9sultant de manipulations autres que celles n\u00e9cessaires pour v\u00e9rifier la nature, les caract\u00e9ristiques et le fonctionnement du produit.<\/p><\/section><section class=\"lg-section\" id=\"lg-richiesta-recesso-reso-4\"><h2>04. D\u00e9lais et modalit\u00e9s du remboursement.<\/h2><p>Le remboursement intervient dans les <strong>14 jours suivant la notification de r\u00e9tractation<\/strong> et comprend les paiements re\u00e7us et les frais de livraison standard. Les frais suppl\u00e9mentaires d\u2019une livraison plus co\u00fbteuse choisie par le client ne sont pas rembours\u00e9s.<\/p><p>Sauf si Italfence a propos\u00e9 de r\u00e9cup\u00e9rer les biens, le remboursement peut \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 leur r\u00e9ception ou jusqu\u2019\u00e0 la preuve de leur retour, selon la premi\u00e8re de ces dates. Le remboursement utilise le m\u00eame moyen de paiement que l\u2019achat, sauf accord expr\u00e8s diff\u00e9rent et sans frais pour le client.<\/p><\/section><section class=\"lg-section\" id=\"lg-richiesta-recesso-reso-5\"><h2>05. Produits d\u00e9fectueux ou non conformes.<\/h2><p>Un d\u00e9faut de conformit\u00e9 est diff\u00e9rent d\u2019un changement d\u2019avis. \u00c9crivez \u00e0 <a href=\"mailto:info@italfence.com\">info@italfence.com<\/a> en pr\u00e9cisant le produit et le probl\u00e8me constat\u00e9. Des images peuvent aider \u00e0 l\u2019\u00e9valuation, sans limiter les droits pr\u00e9vus par la loi.<\/p><p>Lorsque la garantie l\u00e9gale s\u2019applique, la mise en conformit\u00e9 s\u2019effectue sans frais pour le consommateur, y compris les frais de transport n\u00e9cessaires. Consultez les <a href=\"https:\/\/www.italfence.com\/fr\/conditions-generales-de-vente\/\">conditions de vente<\/a> pour conna\u00eetre les recours et les d\u00e9lais applicables.<\/p><\/section><\/div><\/div><section class=\"lg-ending\"><div class=\"lg-wrap\"><div><h2>Pour toute question,<br><span>\u00e9crivez-nous.<\/span><\/h2><p>Assistance par email et WhatsApp.<\/p><\/div><a class=\"lg-button\" href=\"https:\/\/www.italfence.com\/fr\/contact\/\">Contacter Italfence<svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M3 21 21 3M10 3h11v11\"\/><\/svg><\/a><\/div><\/section><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Italfence \/ Informations R\u00e9tractationet retours. Une notification par email, les instructions de retour et vos droits. 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